Frequently asked questions (FAQ)

Introduction to the website

Welcome to our FAQ section to help you with any questions you may have on our new website. If you have a question that has not been answered, please do not hesitate to contact us by email: order@ageliifashion.se.

How to search

How do I find a product on the site?

Our product categories make it easy to get an overview of the different types of items in our range. You can navigate between Women's Clothing, Jewelry, Accessories and Licensed and subcategories of these such as tops, pants, etc. You can then use our filters to refine your search on the website. For example, based on size, color, fit, etc. We also have collective headings for Casual, Chic, Boho and Rockwear to give you quick inspiration and an overview of these categories. You can also search via the search bar at the top of each page.

What does the magnifying glass in the top right corner of the homepage mean?

If you click on the magnifying glass, a search box will appear. You can enter any keyword and search for items on our website. Feel free to use this search function to find products in our range. To find what you are looking for, you can either change the keyword or search for a more general term.

What does the basket with a number next to the magnifying glass mean?

The basket shows how many items you already have in your shopping cart.

Shopping baskets

Do I reserve items when I add them to my basket?

No, you need to have completed your order to reserve the items.

How do I delete a shopping cart?

Click on the shopping cart and then on the trash can symbol of the item you want to delete. You can also click on 'Go to cart' and then make your changes.

What does the heart next to the magnifying glass mean?

The heart shows your wish list. You create a list of your favorites by clicking on the heart symbol that appears next to each item. You can use the list as a memo for future orders.

How do I use a discount code?

You enter your discount code before finalizing your purchase by clicking on "Discount Code/Gift Card" at checkout. If the code is entered correctly, you will see your final total and how much has been deducted. Please note that some codes are only valid after you have logged in.

I forgot to add the discount code, can you add it afterwards?

Unfortunately, it cannot be changed as the purchase has already been made. For security reasons, we are not allowed to change the amount afterwards.

The product I bought is now on sale, can I get the difference back?

No unfortunately, all prices indicated for the products online are the prices valid at that moment. When you make the purchase you have accepted the price.

Do you sell gift cards?

Yes, we do. In the menu bar at the top of the page, you can click through to buy a gift card.
You can also click here to go directly to our gift cards.

Sizes and washing instructions

Do you provide size guides?

Yes, we provide size guides to help you find the right fit. You can find our overall size guide here and also additional guides on the product pages.

What does One Size mean?

Even with normal sizes, it can be difficult to find the perfect fit because we all have different proportions. So, one size does not fit all! One Size is an average size and not a universal fit. One Size labeled garments are often made of stretch fabrics and products that look good both oversized and tight-fitting such as sweaters or cardigans.

Do you provide care advice?

Yes, you can find information on washing and care instructions on this link.

Sustainability

In which country are your products made?

The majority of our products are made in Italy, the UK or China, but some are also made in Sweden. On each product page you can see in which country the product is made.

Placing orders

Do I need an account to place an order?

You don't need an account to shop with us and can place your order as a guest user. However, if you shop regularly and want to see your order history, favorites lists, etc. it may be helpful to have created an account.

Can I see the orders I have placed?

You can see all your orders if you log in to your account.

I did not receive an order confirmation

An order confirmation is sent to the email address provided as soon as an order has been accepted. If you haven't received it within a few minutes, please check your spam folder and add order@ageliifashion.se to your contacts for future purchases. If you still can't find it, there may have been an error with your order or you may have entered an incorrect email address. Please contact us via the contact form or order@ageliifashion.se and we will help you.

Can I change/cancel my order or change the delivery address afterwards?

We process your order as soon as it is placed so it is important that you contact us immediately if you want to make any changes to the order, address or cancel the order. If your order has already been packed and shipped, you have the right to return it within 14 days of receipt.

Can I track my deliveries?

Yes, all our deliveries are tracked!

Will the item be back in stock?

Unfortunately, we are not able to see if a particular item or size will be back in stock. What is shown as available on the website is what we have in stock at the moment. Items are replenished at regular intervals so it may be worth checking back at a later date.

There is a missing product in my order

Once your order has been dispatched, the amount of the goods sent will be charged. If there is a product that has sold out, you will not be charged for it. We do not backorder products and therefore the goods will not be backordered. When the goods are left for delivery, a delivery confirmation will be sent by e-mail. The delivery confirmation will state whether an item has been canceled from the order due to a balance error and we recommend that you check the delivery confirmation in the first instance. If there is a product missing that is stated to be included in your order in the delivery confirmation, please contact customer service.

Returns and repurchases

Can I exchange an item?

It is not possible to exchange an item on an existing order. If you want to change the size or color, we refer you to return your product and place a new order.

What is your return policy?

See under the heading Terms & info.

Delivery terms and conditions

How much are the shipping costs and what delivery methods do you offer?

See under the heading Terms & Conditions.

User account

How can I change my user details and password?

Log in to your account and click "My Profile". On this page you can change your name, address and mobile number. If you need to change your email address, please contact our customer service. To change your password, log in to your account and click on "Change password".

Customer service

How can I contact your customer service?

Our customer service team is available to help you with any questions or concerns you may have. You can reach us via our contact page or by email at order@ageliifashion.se.